Three weeks before our summer family vacation, my car just dies while driving to work, lights go dim and lights light up on the dash. I call and have it towed in to Pampered Auto Care near Round Rock in No. Austin. Edin determines that it needs an alternator and offers to install a good aftermarket part or I can go with the factory original alternator. Because the difference is only about $40, I elect to go with the dealer part to feel secure that I have the most reliable part in anticipation of our upcoming vacation. Three weeks later, the car is running great and we are on our way to the Inn of the Mountain Gods resort in NM. It is about 9:15 at night, we are heading down a steep mountain road, pitch black and an 18 wheeler is right behind me. All of a sudden, my lights start going dim, the radio and DVD player go dead and I look down and see that my tach is on zero rpms! I couldn't believe my car had died with a brand new alternator, it had to be something else! I am coasting at over 50mph and the 18 wheeler is right on my bumber, finally, he decides to go around me since there was nothing I could do. As we near the bottom of the mountain, I notice a billboard light in the distance. As luck would have it, it was a sign for the turn off on to our hotel. Fortunately, we were able to coast to a stop under the sign. I was amazed that my cell phone worked in the middle of the mountains and I called our hotel. Thirty minutes later, a tow truck arrived and by 10:30 we were tired and frustrated but at least checked into our hotel. I still had Edin's cell number programed into my phone and not knowing what else to do, I called him hoping he was still up. I explained my stranded situation and he, over my objections, drove from his home back to the shop and pulled extensive repair testing info on my car and faxed it to my hotel. I gave it to the other mechanic and after further testing, my OEM alternator had gone out. Edin went over the top in helping me way after closing
Pros: Went way beyond what is expected in helping me with my car problem, when I returned, they warrantied to part cost back to me.
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