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Pampered Auto Care

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16299 Fm 1325
Austin, TX 78728

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(512) 310-1107
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Pampered Auto Care - Austin, TX
Reviews
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( 5 )

Best

Simply put my car was working and then it was not. I was on my way through Austin on 4/16 and while trying to access the toll road my car just stopped. Luckily, I was able to pu...

Worst

I took my Lexus GS300 for 100K check up. They did not do a good job. After couple of days, i started having with my car. When i took it back, they denied it their fault. When my c...

Very Fast Car Repair 12/15/2008

I highly recommend Pampered Auto for Mercedes Benz repair. They were able to provide same day service for my E430 and fixed my car in 30 minutes. They were very professional and courteous. The mechanic was nice enough to describe exactly what he was doing in detail and he was kind enough to point out some maintenance items I needed to do in the future. Many thanks to Mark and Greg at the Burnet location for excellent work. Pros: Quick, accurate diagnosis and repair Cons: No shuttle to downtown but didn't need it when the car is done in 30 minutes! more

Place to go for auto repairs! 10/16/2008

These guys are great! They are professional, knowledgeable and friendly staff. I have a Nissan Frontier and Pampered Auto Care has continually given me better pricing for repair then any foreign car shop has quoted. They're always on time with the repair. Pros: Timeliness, Repair, Pricing...... ALL Cons: Absolutely NONE more

clean 9/19/2008

We were sent to this repair place by a service center .. They were wary of changing the fluid. These guys went the extra mile to make us feel at ease and maintenance was performed with some great attention to detail. Pros: thumbs up more

great mechanic and customer service 9/19/2008

I have a BMW 330i that was leajing oil from the oil pan gasket. Edin and his team put the car on lift and figured out within half an hour that not just the pan gasket was leaking, but another part as well. In order to do the job 100% correct they recommended to make that repair as well at no extra charge for labor. They called me and discussed all the details with me . Many mechanics try to take advantage of the situation, not so Edin and his team. Peace of mind all the way! Plus Edin and his guys are absolutely nice guys who know their stuff inside and out! The BEST BMW and German car service in Austin by far. I highly recommend you see Edin and his team! Pros: All more

Friendly and Honest 9/8/2008

I dread taking my car in; I usually feel that I will be ripped off (I have an old BMW, so it's needed some work). Not here. Everyone was super friendly and so helpful - I asked lots of questions and they took the time to explain everything to me and offer advice. Pros: Location, expertise, friendliness, not expensive? Cons: Nothing at all! more

Highly Recommended 9/6/2008

I went to Pampered for a brake job and my experience was overall very positive. They took my car right away and had it examined. They told me what the problem was. They showed me what the problem was. They explained what needed to be done. They gave me an estimate with a complete breakdown for each part and labor, which was a very reasonable amount. I took the can in at 10:30am and they estimated to have it ready around 12:00 (I finished at about 12:30, still pretty good by car repair standards). They charged exactly what they said Pros: Price and service Cons: none more

The best mechanic shop 8/26/2008

I have been going here for two years now and I can't see myself going anywhere else. All my family is using this business and never had any problems or complains. My daughter went today to check her car, and staff was so kind to do it immediately since she was going to trip within couple of hours? they did right away without charging any additional dollar ? AND they used her coupon that she had! Staff is so kind and friendly and I fill so relieved that I can send my kids there to fix their cars and know they will be honestly help with. Pros: Reasonable charge more

best mechanics 8/23/2008

I don't know how having your car break down can ever be a good thing, but for me the day had a silver lining. Being new to Austin, I had the good fortune of being towed to Pampered Auto Care instead of a dealership. My 99 Passat was not drivable and needed major work and Mark was just awesome to work with. They promptly diagnosed the problem with my car and gave me a very fair estimate and completed the work quickly and as promised. In addition to the mechanical work, they even fixed a side panel that had come loose. They patiently explained the work that they did and also advised me about how I could keep my car in good shape. I have never had this kind of personal service before and will never go back to a dealership. I have owned cars for 35 years and these are the best and most honest mechanics I have ever dealt with. As long as I am in Austin this will be my shop and I would recommend it to anyone looking for great service. Pros: Thumbs up more

great mechanic and great customer service 8/22/2008

All of my correspondence, whether in person, via phone, or email, was answered in a warm and forthcoming manner. The service on my vehicle was well done, they found a way to save me some money on a quality part, and the labor cost was very reasonable. Pros: service more

BEST MECHANICS EVER 8/19/2008

WAS QUATED BY ANOTHER SHOP A $1200 REPAIR .WENT TO PAMPERED AUTO CARE $500.00 LATER MY PROBLEM WAS FIXED .VERY POLITE PEOPLE AND WORK WAS COMPLETED IN A SHORT PERIOD OF TIME. Pros: GOOD PRICE NICE PEOPLE more

What goes in Pampers? 7/16/2008

When I brought my car to Pampered Auto I knew exactly what was wrong with it. I would have replaced the parts myself but I had been very busy with work and decided to have them do it because of the drooling reviews on here. more

Good service but poor attention to detail 6/21/2008

I recently took my Ml430 into the Cedar Park shop for a "B" service and a two axle brake job. The work was performed on time and as per the quote and the communication with Josh was very good. Overall the cost was quite reasonable. Pros: reasonable pricing - accurate repair estimates Cons: incomplete work - 20 min delay in picking up the car. more

Great Service! Fair prices! 6/10/2008

I had such a great experience at Pampered Auto. After taking my 2001 car to a well known chain auto repair company and getting an estimate I decided to call around and get a few second opinions. Pampered Auto was hundreds less than the other auto company and they didn't recommend unnecessary things. They got me in quickly and fixed the problem for a fraction of the cost. I trust them with my car and will be taking it there for all my auto needs the the future! more

this place is good 5/21/2008

I'm glad I got a second opinion at this place. It saved me hundreds of dollars and unnecessary work on my car. Thanks to mechanic who offered trustworthy advice and knowledge. I'm grateful that can officially say, I will be back ........and I will tell everyone there is a HONEST auto-shop that offers clear explanations and great customer service. Thank you again ! Pros: everything Cons: nothing more

best place to go to fix car 5/11/2008

I actually wanted to recommend this place to anyone having car problem. They are nice and very reasonable ( I compared prices with other shops) . Pros: good mechanic more

Excellent communication 5/11/2008

I accidently brought my 79 Trans Am Bandit into their shop thinking it was a different business I was being referred to..Not a good way to start..However my car was already there so I decided to let them do the work..The word "pampered" kind of had me scared as I interpreted that to mean "expensive". I had a list of items to be fixed and they went down the list as they went. I would get called and the mechanic would let me know what he found, and if it was really needing to be fixed. I had a problem with the A/C that they spent a lot of time trouble shooting and then when it didnt make sense to repair the issue, didn't charge me for the time. I left there feeling like I got a great deal on the service price and the work was quality. I'll be taking it back there soon, as I got another job for em! Pros: They won't overcharge, they won't do work that isn't needed Cons: n/a more

My wife is finally riding with me again! 5/11/2008

Edin, you did it again! I don't know how in the hell you got the dead, stinky snake Pros: Fast service, Great Price more

Better than my Dallas Benz dealership 4/25/2008

I admit that I don?t like taking the time to write reviews. Sadly though my warranty work at the dealership in Dallas was less than desired. Moved to Austin 2 months ago and began searching for all Mercedes mechanics in the Austin area. Very impressed with Edin?s explanation of my current troubles. I was escorted into the service bay and shown hand-over-hand the entire brake system from the under side. Pros: Loved the walkthrough and the price more

Sehr Gut! 4/22/2008

I've kept my eyes and ears peeled for a good auto shop since moving to Austin two years ago and opted to give Pampered Auto Care a try after reading eighteen positive reviews out of a total of nineteen. Say no more (I will anyway)... I'm sold : ) more

Edin, you just paid my rent! 3/30/2008

Hewlett dealer told me my clutch was slipping on my VW. $1700 to replace. Pros: Web coupons are great more
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Cedar Park and Austin Auto Repair Specialists

Owner Message
  • Austin Auto Repair Specialists - Pampered Auto Care seeks to satisfy every customer with the services of our staff of master technicians recruited from Europe who are certified to expertly pamper your vehicle & ensure it runs at its best.

    We serve the Greater Austin area, including Round Rock, Pflugerville, Cedar Park, Bastrop & Oak Hill. Our 3000 sq ft facility in Austin and our 5000 sq ft facility in Cedar Park is expertly equipped to handle every major & minor repair & maintenance. From complex services such as engine rebuilds and transmission repair to simple services such as tune-ups and oil changes, we can accommodate your every need in one location.

    All work & parts are guaranteed for 12 months. We also stay open late to accommodate your work schedule & you can even arrange a service appointment via e-mail!

Additional information
  • Hours: Mon-Fri 8am-6pm Sat 8:30am-4pm Sunday-Closed
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