As a local who's given The Palm 3 different chances on 3 different occasions, I've given up on this restaurant ever getting a clue. My wife and I have gone to many of The Palm restaurants both in the U.S. (Boston, Houston, LA, DC, NY) and abroad (Puerto Rico and Mexico City) and we always get a good meal EXCEPT FOR THE LAS VEGAS LOCATION. AVOID THIS PLACE LIKE THE PLAGUE!!! Service is always poor, staff are idiots and clueless, and food is horrible (they wouldn't even take back a steak that taste like rubber and cook it right). With the premium prices you pay, you'd expect better but they treat everyone like tourist-chumps.
Cons: Everything - Food, Service, Price