Approximately one year ago I ordered a coffee table from Palazzetti. Not only have I not received it (mind you I put a deposit of half) every time I have called they have been completely unhelpful. They could really care less about providing any type of answer as to the status. In addition to the fact that when I asked if there was someone I could talk to about the matter, their answer was "no." Don't order anything from them! Go to Maurice Villency instead, as they carry many of the same Italian makers (e.g. Porada) and have always delivered ahead of schedule.
Palazzetti is the worst!
Cons: customer service