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Packing Store - Houston, TX - Reviews page 1 - Judysbook

Packing Store

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1948 W Gray St
Houston, TX 77019
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(713) 520-0575
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I came in to mail two packages. I had to get the labels prepared and the guy helping me said one of my packages need a shipping box, etc. The guy helping me was not the owner. He ...

customer service is lacking 1/5/2009

I came in to mail two packages. I had to get the labels prepared and the guy helping me said one of my packages need a shipping box, etc. The guy helping me was not the owner. He packaged up the one box and when I asked him the prices, he said ""its on your receipt""...i hadn't even gotten the receipt in my hand yet. The reason I was asking is because the total charge was higher than I expected (not a big deal but still would have appreciated the information...some details at least). His whole attitude seemed very uninterested and unconcerned. Customer service is one of the most important qualities in business and my experience was extremely negative by his inability to communicate appropriately. more

TERRIBLE EXPERIENCE! 3/30/2007

I recently asked an employee to take something to this packing store, have it carefully packed, and shipped. The person who worked at the counter was VERY rude (and he may have been the owner of the store). When my employee hesitated because she wasn't sure what exactly I wanted, he snapped at her, shouting ""I NEED A YES OR NO ANSWER!"" When she quickly called me on her cell phone to clear up the question (and there was no one behind her in line), he refused to talk to me. When she started to write down our fedex account number, he yelled, ""I WON'T MAKE ANY MONEY OFF OF THIS!"" He then ripped up the fedex form, shoved the box back at her and demanded that she leave the store (not before paying for the boxing service, of course). My employee was in tears when she got back and couldn't believe someone would treat her that way. When I got the box back, I was actually glad that he didn't take it because it was poorly packaged. My item would have definitely been damaged in the shipment. PLEASE DON'T DO BUSINESS HERE. There is no excuse for that kind of behavior. Cons: Extremely Rude Service more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Neighborhoods:

    Central, Neartown/ Montrose

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