See complete review below:
Mike called me up and apologized for the incident below and offered to detail my car for free to make things up. He also said he would reprimand the employee who cursed at me. Fair. OK, I guess having the owner call is good...since he is ultimately responsible for his business and his employees. So, I may even take him up on his offer. -Jim
My Sienna leaked. I had Pacific Auto Detail try to find the source...but they were unable. OK, fair enough, but frustrating since they charged me 4 hours for their time. They dried out and enzymed the rugs...which was good. Upon picking up the car however, I noticed they did not fully replace the jute under the carpet. I brought this to Mark's attention and he proceeded to replace the missing pieces. I then proceeded to inspect the car to see if anything else was missing...and upon inspection, the trim piece along the door pulled up in my hand. They had not secured it with the mounting clips...in fact, the clips were missing. I brought this to Mark's attention and he denied ever seeing the clips. I told him he needed to find them or make it right...and he cursed at me and told me to leave...which I didn't. Rather, I went into the garage and found the missing clips in a plastic box on the work bench. I pulled them out and showed them to another worker...who told me they wouldn't fit. I took them out to the car and...wouldn't you know it, they were exactly like the ones on the other door. He came out and pushed them into place and...eureka! The trim piece snapped into place just like it was supposed to. Moral #1: always thoroughly check your vehicle before driving off. Moral #2: Be very suspect when a mechanic denies responsibility for something you know is wrong. Moral #3: Pacific Auto Detail does very shoddy work.
Pros: Very few pro's unfortunately
Cons: Didn't find problem - Shoddy Work - Cursed at me