My friend John S bought a computer from this store when it was Totally Awesome Computer's. When you took over and said you would guarantee Totally Awesome contracts for lifetime service. My friend was delighted. He has physical challenges so his desktop is his way to communicate and look for work from his apartment. He has a habit of catching a nasty virus that crashes his system.
He will call me when he needs the computer fixed. When I had my truck...this was easy. With the change in the economy, it has forced me to sell my truck. I use UTA and my bicycle to travel. I will strap on his CPU to my backpack frame, mount my bike and ride from Jeremy and 200 S to the Hub. I would ride bus 200 and get off near the store.
I do not know what your employees first impression was seeing this dude coming in with a CUP unit strapped to his back. Maybe it is ""Dude you really need a lap top."" Anyway...I am receive a warm ""Welcome to PC Laptop, How can we help you?"" The next available employee will guide me to a counter to assist me. First, I have to unstrap the CPU and carry it to the counter. I wish I could remember the names of the employees that helped over the years. Each was attentive, patient, knowledgeable and very professional with excellent customer service. I should know...I use to do customer service for a living. The golden rule is regularly demonstrated in spades.
The computer specialist will give me an estimated time I can come back to pick up the unit. The paper work is done in a jiffy and the CPU is whisked back to the work area to be fixed.
Usually a job will take 2-3 days. I call to make sure I can pick it up. The same friendly, attentive customer service on the phone is the same as in person. The specialist will let me know when it is ready. I come back...and get the same, consistent, friendly service that is the hallmark of PC Laptop.
I come in to pick up John's CPU and finish the paperwork for him. I strap on the CPU in my backpack frame and I am given a cherry ""Come back again"" as I leave the door. I enjoy doing business with your company and plan to be a future customer when things improve.
Right now I attend UCC across 7800 S from your West Jordan store at 1705 W 7800 S. If this unit, given to me by a friend, ever needs repair or maintenance, I know I will go to this store for service. I am sold on PC Laptop where I know ""We Love You!""
Pros: Friendly greeting when you enter, fast service