My husband and I went here for my birthday, we have 3 kids under the age of 6 so we get to go by ourselves too often. We chose them over a few other places because they were the only ones who offered the call ahead seating. We were told our time would be 7:45 and that when we arrived we would only have to wait MAYBE 15 minutes to be seated. 1 & 1/2 hours later we finally got a seat. The waiter was slow and we only saw him 3 times through out the whole night, Once to take our order, once to drop off our appitizer, and once to drop our check ( he seemed too busy taking care of his 8 top), he gave us back our change in the form of a $10 dollar bill, I guess he thought if we only had a ten he would get a $10 tip. The food was terrible, we ordered a Bloomin Onion (so tought we had to cut it). My husband had the 14 oz New York and I have the 12 oz special. First of all my steak was the larger of the two, his was OK, mine I ordered Med-Rear and was so tough I couldn't bite a piece I had cut let alone chew it. The salads have shrunk over time as well as the service. I would just call it a bad night, but this is the second time we have been there and the service and food was bad (last time they gave us a free appitizer card), we dicided to call later that night and let the manager know how poor the service was (he gave us a $45 gift certificate). I don't think we will ever go back or even recommend is to anyone else, not even for a free meal.
Pros: If you don't order the steak, the food is not bad. If you go in a large party you will probably get preferential treatment
Cons: Extremely slow seating and service. The servers seem to only cater to the larger tippers (large parties)