this is the worst company i have ever dealt with in any line of work. their billing department is one old, crotchety hag who refuses to let you talk to anyone else and will repeatedly hang up on you if she doesn't want to deal with you. their hours are sporadic at best. there is frequently nobody in the office if the ladies up front want to leave early and none of the guys sitting in there will EVER help. please, search for more reviews. they have several cases against them with the BBB and people have reported them unexpectedly cancelling service and dumping the contents of the trash can in your lawn to get their garbage back.
i have even gone in there to ask to speak with someone other than the demon up front and i get asked to leave. all i wanted to do was find out why their site says it's secure (when it's not, check the specs on their certification), why they can't apply payments just based on an account number (they told me that my payment was in limbo. they kept my money without giving me service), and why i keep getting hung up on.
DO NOT EVER EVER EVER USE THIS COMPANY FOR ANY REASON. there are reviews of them taking payments and denying service and then not showing up to future meetings. the chamber of commerce and local officials know that this total witch works there, but there is nothing we can seem to do since it's a private company. nothing except leave and never use their service again. please, please, PLEASE do not use Ottawa sanitation.