Reviews of Osteria fall into one of two categories-either they loved the food or they hated the terrible service. And that's the thing about Osteria, both are right. The owner, a short man with curly hair, is horrible. He is drunk a lot of the time and is mean and rude to customers on a regular basis. So, while his staff are generally not bad, they know that if they're rude, whatever they dish out won't be nearly as bad as what the owner will say to you. The customer doesn't have any recourse and everyone knows it. You want to speak to the manager or owner? Good luck. Case in point. We were there about a week ago and the two guys next to us complained that there was a hair in one of the dishes (a gray hair, this guy had brown hair). The waiter apologized and took the dish away to replace it. A few minutes later though, the owner came wandering over saying that ""he could order anything he wanted as long as it's not the same dish"". When the customer said that he really liked what he originally ordered, the owner, I kid you not, said ""why are you being such an a**h*le?"". The guy was STUNNED(and so were we)but held it together pretty well. They went back and forth for a few minutes in which time the owner also called him a d*ck. Finally, and without apology, the owner wandered off and started randomly talking to people and picking up their kids. It was WEIRD. The waiter tried to apologize saying ""you know, Italian temper"" but clearly the staff have no control over him. We knew this guy had a reputation but it was like nothing I've ever seen before. He was also answering the phones and since he was so clearly drunk, that would explain the lost reservations in past reviews.\r
Regardless, the place is packed every night. The food IS good so, apparently at the end of the day, he can treat people any way he likes and he still packs them in.
Pros: Good food - try the carpacio, linguine w/shrimp
Cons: Horrible owner - rude to customer daily
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