SERVICE, service, service! I just got back from Oshkosh Vacuum Ctr...WoW, do they know their stuff. I found quality cleaners that last... not the junk at "Big Box" stores. I purchased a vac from Oshkosh Vac a few years ago for my Mother-in-law. I figured I wouldn't be able to get bags for it anymore... well, they had them. Now, I tell my friends, if you want a good Vac and want service later... You Have To go to Oshkosh Vac. They tell it like it is! They know what they are talking about!!!