I've been waiting 7 years to augment my watch collection, and in November 2006 decided to take the steps necessary to save the funds to purchase an IWC piece. I'd browsed in Orr's several times during the past few years, but had never been in buy-mode. Nonetheless, the staff was always interested, respectful and accommodating. Despite not buying on those occasions, I always felt like I would be welcomed back...either to browse (or hopefully for Orr's) to buy. Last Friday I returned to Orr's for the first time since last November. I spoke with the owner, the watch dept. manager and one of his sales consultants. I asked for a quote, received a fair price, and said I would be back this week after crunching the numbers. Yesterday I returned to Orr's, found only one of my previous three contacts there (the watch dept manager). After a few minutes of casual conversation and witty banter, I said I was ready to buy, and the manager called the owner to confirm last week's quote. It was confirmed, another consultant processed the transaction, and I had my new timepiece. \r
What characterized ALL of my interactions with Orr's was the staff's maintaining a high level of respect and interest in my presence, without ever pressuring me to make a purchase OR resorting to the fake snobbery so often seen in the Pittsburgh retail high-end watch market. \r
Orr's doesn't know how much money I make or don't make, or what my profession or personal life entails. They did correctly assume that I'm a watch aficionado, that I have tastes that run towards the lines they sell, and that if I was interested in adding to my collection, they would do whatever it took to win my business. The ONLY thing missing after I bought a $4000 timepiece was a snifter of cognac or a glass of scotch, but it was starting to rain and I was in a suit, without an umbrella, and still had to get back to my car - a Ford! \r
Thanks, Orr's. I'll be back, and I'll send all the referrals I can to you.