I loved my old stylist (Aveda Salon in Torrance) but since I moved to Pasadena I thought I'd try an Aveda Salon closer to me. This salon is friendly and they don't force products on the customers but my overall experiece has not been good. My first visit, I instructed the stylist to just trim the great cut I'd received from my former stylist. On the second visit, I brought photos and told the new stylist I was growing my hair out. She managed to mangle my hair: it was uneven, didn't look anything like the photos I'd brought (long bob), she layered it (what??) so that it flipped up, not under. Very unhappy. The owner said the sytlist would redo the cut, but the damage was done. I let her try trimming my hair once more after letting my hair grow out again for a few months and this time I was charged for a full hair cut when all she did was unevenly trim the side edges. Nothing was done to the bangs or the back and it wasn't texturized. Perhaps the other stylists at this salon have more experience with precision cuts or are more adept at listening and following customer instructions, but I will now either drive all the way to Torrance or find another salon in Pasadena.