Orkin was my pest control company for the past two years in Austin Texas. I have paid Orkin thousands of dollars for service over this period to include termite service, squirrel removal service, mosquito service, and pest control. Orkin claimed to perform all of this work for me, but failed to complete the work correctly. I continued to have problems with squirrels and pests (scorpions, spiders, and such) and continually mentioned these problems to Orkin. In my most recent visit from Orkin (December 2011) I was informed that there were entry points into my house that squirrels were using and that these areas need to be blocked (which was supposedly done when I originally paid over $600 to have the squirrel problem fixed). When I was notified that the entry problem still existed I contacted Orkin and spoke with a manager about having the issue repaired. The manager told me the only option was to charge me a second time to perform the work I was told was completed the first time. The manager explained to me that the work originally performed seemed to be only partial due to the low fee (he actually thought $600.00 was a low fee) but could not say for sure as he was not the manager at the time of the original repair. He informed me that the only option I had was to have Orkin come back out, give me an estimate, and recharge me for the work. This is of course ridicules as Orkin should have performed the work correctly the first time or fixed any defect resulting from the first service.
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