In March of 2003 our HOA board chose Optimum Professional Property Management as our property management company. Since, it appears that they're good at billing and collecting association dues (and advice to the board on the legalities of raising fees annually) they are negligent in their responsibility seeing the home owner's needs are addressed in a suitable and timely manner.
While fee increases can be understood, the fact is the level of response and service by Optimum Professional Property Management has continued to degrade over time. I continue to pay my monthly assessment"", in return Optimum (Professional) Property Management Company has been sloppy, unresponsive, and negligent in insuring the individual homeowner's units are well maintained in a safe and aesthetic manner.
As a result of Optimum Professional Property Management's poor oversight (and quality control) over the years, my deck has been determined to have wood rot...making it vulnerable to infestation by pests, in my case bees.
If any of you live in a community run through an association, or at looking at buying a place using a homeowner's association, avoid Optimum Professional Property Management (and it's client communities) like the plague! They are expensive, yet unresponsive. It appears my current representative has little, if any, concern over our individual home owner needs, she is too busy molding her position at Optimum Professional Property Management to one she would prefer- unresponsive to the individual homeowner, yet able to spend her working hours doing something (what I can't say) and thereby avoiding any direct communications with those who ultimately pay her salary.
Pros: employess dress well and are presentable
Cons: unresponsive, negligent, overly expensive, arrogant...