While the food is good, the service is just awful. After talking pleasantly to no less than 4 managers of 4 OG's in 3 cities, I've discovered that the seating rotation...and your wait that lasts FOREVER...is on purpose, for pete's sake!
Corporate management has decided that successful restaurants have waits, and that you feel more valued if your wait staff has more time with you...thus the 20 minute wait when you are the only people waiting to be seated, and the 80 minute wait on Fridays and Saturdays. Unfortunately, their strategy seems successful, the place has 40 people waiting around in very uncomfortable areas every OG you go to.
It isn't just the length of the wait, the staff makes no effort to seat the handicapped earlier, and leaves pregnant women, folks on crutches, and the very elderly to stand for an hour (or fall, I've seen it happen 3 times!) without offering some type of seating.
Here's hoping some angry patron sues...I just can't be bothered to go back again.