I had been on the road for a few weeks and was in need of a facial. My sister, who's somewhat of a regular here, recommended that we go together and I brought along some friends. Overall, I had a great facial and my complaints are minor:
I like serious extractions and my facialist didn't do as thorough of an extraction as I would have liked. Also, there was one zit that she popped that I could have done a better job and wouldn't have left a scar. It was very, very slight and nothing I haven't done or other facialists have and it goes away after a few days and it's barely visible, but still... The whole experience lasted an hour (not 1 h 15 min as advertised, but I was also about 10 min. late) and there was no natural brush exfoliation and skin analysis was perfunctory, though she asked all the right questions. Still, I got a great neck, shoulder, chest, upper back and arm massages. To be fair, she did complement my skin and said I was doing right things to take care of it (and no pressure at all to buy their products) but all facialists tell me that as they skimp on extractions!
My sister & one friend (a spa virgin) had good facials as well but both of them did not get skin analysis and no neck, chest, and shoulder massages as advertised. My friend's face could have used more extractions because part of her face that didn't need so much extractions looked fabulous. She didn't really like her facialist, though, because she said that she made her feel uncomfortable a few times. My other friend got a facial & massage & liked them both but didn't love them. All of our 1 hr 15 min. facials lasted only an hour; ironically, the 1 hour massage was the only one that was for 1 hr 15 min.
I would recommend this place--my skin is still glowing after 2 weeks and for the first time ever, I have zero blackheads on my nose. And I liked that there was no mask residue hiding in my hairline and around the nose, which happens frequently.
Pros: Free Parking!