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Olde Mill Catering & Banquet - Kansas City, MO - Reviews page 1 - Judysbook

Olde Mill Catering & Banquet

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168 S Main St
Kansas City, MO 64152
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(816) 505-2300
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Main categories:

Banquet Rooms , Reception Centers

Related categories:

Food & Dining , Restaurants

Reviews

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I am unsure if this venue still does weddings, but if it does and still has the same ownership BEWARE! I had felt we had very open communication with the venue... until the eve...

RUINED my Wedding! 7/18/2011

I am unsure if this venue still does weddings, but if it does and still has the same ownership BEWARE! I had felt we had very open communication with the venue... until the event. We had booked the venue from 7pm till 12 am. The owners had told us we could set up on Friday so we did, and I had asked about post party clean up. They had told us they did not have another event till Oct 10th so we could clean up Sunday. Well. Come about 10 ish PM the staff began cleaning up and taking tables and chairs out of the storage during my reception! Ok so I as a little irritated... but I let it go. I then went upstairs to get my stuff from the dressing area, and get my centerpieces from upstairs since we ended up with just enough people to stay on the first floor.... Well the entire upstairs has been rearranged for their next event... ok no biggie but my stuff has been THROWN on the FLOOR! Ok now I am a little more miffed! So I go back down stairs... it is around 11 pm now... Then I notice that one of the staff is taking it upon herself to bring all my center pieces off the tables as well as my candy gift boxes and bringing them over to another table, she then takes all the table cloths off the tables then stacks the chairs, she even had the audacity to ask my guests who was sitting in what chairs so she could take them. I HAD HAD IT! Basically long story short, the owner made if very clear we only had so much allotted time, FINE but you should not be cleaning up my party DURNING my party! At that point the owner YELLED and made it clear I was not leaving with out paying...my reply ""I am well Aware I owe you money! I have every intention of paying, you!"" The DJ was even a little shocked. I then Yelled over at my guests and told them we were no longer welcome and to pack it up we were taking the party else ware! Some memorable Dialog, ""None of your guests have not complained"" And REALLY they shouldn't have to say anything! But in the end did! ""You chose us because of our service"" Huh? ..""NO I chose you for the appearance of your venue, I had no prior reference on your business practices and service"" So would I recommend the Mill.... NEVER! They ruined the most memorable day of my lifetime, at the tune of 5k, the owner took a few hundred off the ""rental time' part of my bill, I filed with the better business bureau but due to the fact he had made offer to ""correct"" the mistake there really was nothing more to do than make the situation known for others who might select this caterer for their event. I forgot to mention my wedding was In 2008 unlike the 2004 review, I had attended a BEAUTIFUL wedding at the venue(2005) which was why I had pursued using them for mine. Mistake. more
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