The times I've been in there, the staff hasn't been all that knowledgeable. Last time in, I asked a staff member for a stylus for a PDA. She didn't understand. I said for an organizert and she took me to the paper organizers. Then she said she would have to look it up. I found it myself. The managers have been helpful, though.
With all the office supply stores competing on price, the result has been that there are fewer employers.
Still, I prefer their store in Niles as having more and better employees.