Communication was the biggest problem. Several times we were told a price only to have that price change. They made the mistake of booking our return flight two days earlier than we requested, When confronted with this they claimed that we were wrong and lying. After we produced the original itinerary they backed down, but demanded a $200 dollar fee for the change per ticket (12 tickets) for their mistake. What could we do? They had some of our money already. That amount magically grew to $225 per ticket (see first sentence). Again we were accused of being liars. We contacted the airlines and the Attorney General's office, both encouraged us to file suit. Oh the $225 fee, $200 was the airlines fee the $25 was their fee. They actually made an additional $300 for their mistake.