I have utilized Oberer's website and have also called and placed a very specific order. Not only do you get great customer service by phone, but unlike some florists who make substitutions to the bouquets they feature on-line, Oberer's delivers the exact bouquet you've chosen from their web selection. Flowers are delivered on time, as promised. Everyone marvels at the superior quality of the flowers and the subsequent longevity of the bouquets. Oberer's is the best florist in the Dayton, OH area.