OZ Fitness in Spokane, Washington sold me two long-term membership for a 24 hour gym, then cut the hours of the gym by a third. This eliminated the very reason I bought the expensive memberships. I asked for a refund. They refused.
They claim that their form contract language allows them to do whatever they want. In other words, OZ Fitness thinks it's fine to rip off customers.
Besides it being grossly unethical for OZ Fitness to sell a service, collect payment for that service, then cancel the service without providing even partial refunds, the language of their form contract does not in fact allow them to do that, nor was it ever intended to. It might allow them to cancel an occasional yoga class, take a piece of equipment offline for repairs or slightly adjust pool hours, but it does not allow OZ Fitness to wipe out vast amounts of services they have sold in advance.
Even if OZ Fitness? one-sided little ""contract"" did say that, putting language in their form ""contract"" does not allow them to do whatever they want. Under OZ Fitness? theory, they could sell 24-hour gym memberships, then after collecting payments announce that OZ Fitness will be open for only two minutes a day once a year, give no refunds yet suffer no consequences. That sounds more like fraud than a ?contract.?
I am publicizing OZ Fitness? unethical behavior because they refused my written requests for a reasonable refund. I want to help others avoid being ripped off. Everyone should STAY AWAY from OZ Fitness, unless you are are willing to give OZ Fitness money for services they feel no obligation to provide.
Shame on OZ Fitness.
Pros: Given their ethics, they'll be out of business soon
Cons: OZ Fitness take money, cancels services, then won't refund $