There was a New Year's sale going on when I was there and the place was packed. I have never seen so many people in a furniture store in my life. My salesman still took time to answer my questions, even though he obviously had his hands full. Everyone was helpful, and nice. They even offered me a glass of wine while I was waiting in line to check out, which was a VERY nice touch. The delivery men were a few minutes late (bought the chair January 1, they delivered it the 8th). They called ahead to let me know they were running behind, though, and once here, they were professional and did a great job. Prices are good, but I haven't found anything else around here like this store, so can't really compare. All in all, it was a very good experience. I'll shop there again.