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Nova Dental Care - Houston, TX - Reviews page 1 - Judysbook

Nova Dental Care

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7758 W Tidwell Rd Ste 126
Houston, TX 77040
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(713) 690-2555
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Reviews

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Best

I've been a loyal client here for several years now. Whenever I stop by for a cleaning, the dentist always greets me with an affable "hello" and immediately gets to work. The proc...

Worst

I live in Spring and continued to come here b/c I like Dr. Jutio. I was very pleased with this place until on 8/28/14 when I took my son in for a checkup and had a very unpleasant...

Unprofessional Front Desk Respontist 8/28/2014

I live in Spring and continued to come here b/c I like Dr. Jutio. I was very pleased with this place until on 8/28/14 when I took my son in for a checkup and had a very unpleasant encounter with the front desk receptionist. She was very rude and unprofessional. It wasn’t what she said to me, but how she said it. As I was filling out a guest form she mentioned that the insurance provider in THEIR system was showing “chip” and that she needed my new insurance information. I handed her my insurance card and she made a “sigh” noise as though she was frustrated and said “well if I would have known he was no longer on chip we would of not scheduled this appointment because it takes time to verify insurance”. I said well I am not rescheduling and second it’s not my problem that you didn’t update the system the last time I was here in 2012, that would be you lack of organization, not mine. My son has been on my company’s plan for quite some time. She says I can print out the screen so you can see it – I said first of all i am not liking your attitude and I don’t need to see anything, you clearly didn’t update your system the last time I was here so why are we even having this conversation?! So she said with a rude jester, I am calling now to verify. Then I noticed it seemed like she was having a hard time getting ahold of someone, so I grabbed my phone to help by calling and when I got a rep. on the phone I walked to her desk and she says, I am not going to use your phone, I’m using this phone and pointed to her desk phone. I then, had enough of her attitude and asked to speak to a manger, she then says “we don’t have a manager” I said I want to speak to someone over you…she rudely said “ you mean the doctors” I said yes whoever is over YOU because you have been giving me unprofessional behavior since I walked in here over insurance, then she says well you gave me attitude, so that’s when I proceeded to say that’s okay I am lodging a complaint and b/c you have been so rude and nasty, I will not be returning here again more

Bright Whites 8/18/2005

I've been a loyal client here for several years now. Whenever I stop by for a cleaning, the dentist always greets me with an affable "hello" and immediately gets to work. The process usually doesn't take very long (30 minutes if I have no cavities) and typically ends with him reminding me to floss regularly and to watch the types of food I eat. Insurance is accepted, I believe. more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Northwest, Fairbanks/ Northest Crossing

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