Customer service exists at Not Just Soccer as it should in every store. Employees are helpful, courteous and polite. I shopped Not Just Soccer for Lacrosse gear and they had a great selection. The proper size helmet was not in stock. But, within 4 days they had the helmet in stock and called to let me know it was in. They even gave my kid a free T-shirt while we were there looking around. We mentioned that we were kicking off the lacrosse season and they were willing to pack up their store and truck it out to our practice field so parents did not have to make seperate trips to the store. If we had out act together - we would have made that request. But, with willingness to provide that level of customer service - I am very impressed.