We are so sorry to read the review by GUIN, especially since we take what we do seriously and are so passionate about health, fitness and our club. Just this last Tuesday we had a team meeting and shared with each other various stories of members who have let us know how much their lives have been changed because of our club.
I don't want to sound too defensive but I feel like a protective mother who needs to defend her team. I need to mention that I believe that our current leadership team is the best we have ever had at the club. Alta Acosta-Carter, as our Club Director, is extremely professional, charismatic, intelligent, inspirational and beautiful on the inside and out. And the team that she has pulled together including Kathy Rogers as Asst PT Director, Carol Bobber as Group Fitness Director, Debralyn Cox as Operations Manager and Lori Lund as Customer Service manager are all amazing women and great leaders. I can't imagine thinking that our club lacks leadership when I've got these incredible women running the show!
We also just celebrated Debralyn and Kathy's 6 year anniversary with us and we have multiple people in our company who have been with us longer than 5 years and some longer than 10 years. Unfortunately, there is turnover in our industry in general. It can be transient with some going back to school, others move, some move into other industries and for others, it's just not a right fit
Regarding your comments about me...I can only guess that you do not have all the information you need to make those types of comments and you don't know me because if you did, I am confident you would not say those things. Trust me, if I was in it for the money, I would never have entered the fitness industry. Most boutique clubs like ours struggle just to break even especially with the increased competition of the big box gyms - and many don't make it. I've been doing this for 20 plus years because I love helping people and empowering them to make positive changes in their life. I am a mother of two young children and am trying to balance motherhood, overseeing both of our studios, our event management that raised over $60,000 for local charities just last year and our fitness education department that educates other fitness professionals and provides them with the tools and resources to help their clients. So yes, I'm a very busy women and can only make it into the club two times per week (Just a friendly side note - how often do you think members of other clubs like 24 hour or LA Fitness see their owners? I really try to do the best that I can.). But that's why I have an incredible team who are fully capable of running the day to day operations of the club.
I love our club and I know others do too. We were awarded the Better Business Bureau Business of the Year because of our Customer Service Initiatives, IDEA International Program Directors of the Year because of our exceptional classes, programming and member results and were even awarded cleanest club in the area by an undercover TV report.
I know we can't please everyone but I would love to have the opportunity to sit down and chat with you so I could listen to your concerns face to face and also clarify some of the information you have. I am confident that you would have a different perspective.
Yours in health and fitness,
Sherri McMillan, owner