Service Department At Northwest Chrysler Jeep Dodge Ram

I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After waiting days for them to get back to me and me trying to talk to the loan department myself i got an approved loan from the bank and put a deposit on the car! I already switched my insurance over to the new vehicle and cancelled my extended warranty and gap insurance on my trade in which already had a trade in value in the loan contract. After spending a couple hundred dollars switching the sensors from my aftermarket rims back onto the stock rims and submitting paperwork (that was rushed through as a courtesy) requesting a day off from my duties as i am a doctor in the US Army i was ON MY WAY to pick up my new vehicle when i received a call from the dealership manager (not LJ) telling me there was no point in me coming in to pick up my new car anymore because they sold it to somebody else just then and that i was out of luck!!!! I was stunned to say the least!!! After telling them but i already had an approved loan and they already had my deposit on the car they told me "well sorry maybe if you had an 800 credit score it would be different!!!!!!" I then told them i wanted my deposit back that day, needless to say i was very disappointed, or i would call a lawyer the manager then told me "fine have your lawyer call our lawyers" and then he hung up on me!!!!! I am currently still trying to recover my deposit and am exceedingly disappointed!!!! If you have the ability to buy a car somewhere else i would highly recommend it and avoid this dealership at all costs!!!!! more

This was the most easiest and stress free veichle purchase I have ever made. I looked at several different RAM trucks and made my careful decesion. They are pretty laid back and don't rush you to buy the first veichle you see like I experienced at other places. The financing was painless as well, I took only 40 minutes. It's nice to purchase your veichle in a stress free enviorment without the classic pushy salesman. I know reccomend them to anyone that asks me where to go with fair pricing. more

I had originally bought my Dodge truck at this location and had a great experience so I went back to negotiate a trade in for a mini van because the family was feeling crapped. My wife and I got a really good trade in deal for a Dodge Caravan. I was really happy with the expperience, the staff was really accomedating, very informative and I never once felt forced or pushed into any decesion. It was also really convenient that we did not have to be there all day because of the financing part. This new van is a more comfortable fit for my family, it was an overall stress free trade in. more