We went through Northtown travel early this year to help out with our Disney World trip. I had seen this company because it was located in the mall & decided to give them a try. I was surprised when the agent had said she wasn't familiar with Disney info! I thought for sure that would be something they would all be knowledgeable on. We ended up having a lot of problems with them getting the tickets right, hopper passes etc... They did manage to work it all out eventually, which was a good thing. It just took a lot of patience for them to get it right. They were an ok agency, but I'm not so sure i'd go through them again.