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North Tollway Pet Hospital - Dallas, TX - Reviews page 1 - Judysbook
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North Tollway Pet Hospital

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4727 Frankford Rd #365
Dallas, TX 75287
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(972) 733-3340
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Reviews

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Best

Dr.Maxwell Dr.McCord and the staff have been wonderful.\r I lost my jack about a week ago.Everyone there has been so supportive of me.The doctors did everything they could to sav...

Worst

I'm not usually the one to sign up for one of these things, but felt compelled to share my experience. I'm glad others have had good experiences at this vet. I wish I could sa...

Waste of time & money 3/27/2012

I'm not usually the one to sign up for one of these things, but felt compelled to share my experience. I'm glad others have had good experiences at this vet. I wish I could say the same thing. I'm relatively new to Dallas and was referred to North Tollway by another vet that couldn't see my cat. My 12 year old orange tabby Kitty started limping on his left leg all of a sudden. I took him in to North Tollway and saw Dr. Pupp. She determined his limp was caused from a cat bite, which was ludicrous to me but I will spare you the details (indoor cat with very limited contact with other cat in the home). I was sent home with pain meds for him & told to come back if it didn't get better. 2 days later I had him back in for xrays because he wasn't better. They determined the xrays to be 'inconclusive' and told me they didn't know why he was limping. Kitty was a big boy so he had a problem fully digesting the sedative. I took him back to this vet for a third time because he wasn't eating alot and was not drinking water at all. I saw Dr. Maxwell then. Dr. Maxwell was very nice, but also could not offer any explanations of why my cat was limping, despite the xrays and radiologist report. He said there were some small 'mineral deposits' on his spine but wasn't worried about them. During this visit even the vet tech noticed Kitty was limping much worse than he was 3 days before during my first visit. Kitty had a good weekend that weekend so I didn't take him back. I still wasn't satisfied with the diagnosis, so I made him an appointment to go to the Cat Hospital of Dallas. Dr. Weldon read the same xray & radiologist report performed by North Tollway. She also noted that he had lost a lot of muscle on his rear left leg and was concerned. She said the radiologist was also concerned by something on the xray. She recommended I take him to the Dallas Veterinary Surgical Center for more tests. Long story short, the DVSC determined my cat had a hard mass in his colon, inside his pelvic cavity. The sciatic nerve was dangerously close to the mass, and therefore caused him to lose the nerve, muscle and use of his left leg. DVSC determined all of this from looking at the same xray completed by North Tollway, along with a rectal exam. A biopsy just wasn't possible due to the location of the mass, and surgery to remove it would be too invasive and painful to my cat. I had to have Kitty put to sleep on 3/26/12. I am very disappointed that North Tollway made light of my cat's very serious condition and the only treatment they offered were steroid shots. I am disappointed that he had to suffer because of their inability to properly diagnose him. He would still be suffering had I not been diligent in finding answers myself. more

North Tollway pet Hospital 2/9/2011

Dr.Maxwell Dr.McCord and the staff have been wonderful.\r I lost my jack about a week ago.Everyone there has been so supportive of me.The doctors did everything they could to save my dog.\r . more

North Tollway pet Hospital 2/9/2011

Dr.Maxwell Dr.McCord and the staff have been wonderful. I lost my jack about a week ago.Everyone there has been so supportive of me.The doctors did everything they could to save my dog. . more

North Tollway Pet Hospital 12/20/2008

Dr. Maxwell has the best bedside manner of any vet that I have ever visited. Other vets in the practice wil come and go, (YEAH!) but Dr. Maxwell is always there when I need him. I agree with the other review that some vets in the practice are not nearly as friendly, but Dr. Maxwell is AWESOME! Pros: Dr. Maxwell, Dr. McCord & caring staff Cons: ""other style"" of vets more

North Tollway Pet Hospital 12/20/2008

Dr. Maxwell has the best bedside manner of any vet that I have ever visited. Other vets in the practice wil come and go, (YEAH!) but Dr. Maxwell is always there when I need him. I agree with the other review that some vets in the practice are not nearly as friendly, but Dr. Maxwell is AWESOME! Pros: Dr. Maxwell, Dr. McCord & caring staff Cons: "other style" of vets more

Stay far far away, very arrogant vet 6/6/2008

We have been going here for our two dogs and one cat for the past five years. Dr. Maxwell is who we usually see, and occasionally his partner Dr. Stramel. Recently our dog started to yelp in pain with any sudden movements and when we called we were told that we would have to see Dr. Stramel. After $600 worth of X-rays, lab work, and a very short 10 minute visit we were told that despite our dog eating and going to the bathroom with no difficulty, we were told that he most likely had an obstruction and that he needed "exploratory surgery". In addition, Dr. Stramel had terrible bedside manners, showed no compassion to our dog, and one of his employees even apologized for him and said that he "makes up for his bad bedside manners with his surgical skills". I am a surgeon (for humans) and I can assure you that there is no place for the kind of arrogance that Dr. Stramel displayed towards us. In fact, he was completely off base with his diagnosis. Bottom line, there are many many other very good and reputable, not to mention compassionate vets out there for your pet that you don't need to take your loved family member to this place. Pros: Dr. Maxwell is nice, at least when he is available and for annual well visits Cons: Dr. Stramel more

Stay far far away, very arrogant vet 6/6/2008

We have been going here for our two dogs and one cat for the past five years. Dr. Maxwell is who we usually see, and occasionally his partner Dr. Stramel. Recently our dog started to yelp in pain with any sudden movements and when we called we were told that we would have to see Dr. Stramel. After $600 worth of X-rays, lab work, and a very short 10 minute visit we were told that despite our dog eating and going to the bathroom with no difficulty, we were told that he most likely had an obstruction and that he needed ""exploratory surgery"". In addition, Dr. Stramel had terrible bedside manners, showed no compassion to our dog, and one of his employees even apologized for him and said that he ""makes up for his bad bedside manners with his surgical skills"". I am a surgeon (for humans) and I can assure you that there is no place for the kind of arrogance that Dr. Stramel displayed towards us. In fact, he was completely off base with his diagnosis. Bottom line, there are many many other very good and reputable, not to mention compassionate vets out there for your pet that you don't need to take your loved family member to this place. Pros: Dr. Maxwell is nice, at least when he is available and for annual well visits Cons: Dr. Stramel more
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Additional information

  • Hours:

    Mon-Fri 7:00 AM-6:00 PM,Sat 9:00 AM-2:00 PM,Sun Closed
  • Neighborhoods:

    Far North Dallas

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