My first visit to their facility was to drop my father's memory items that family and friends wanted to go with him. There was no kindness or air of respect for the occasion, just a simple ""thanks."" When I asked Michelle when I could pick up my father's ashes I was told the day before his service, which was actually 2 weeks after his death. I told her this was not acceptable as I need to have his ashes transferred and prepare for the funeral. She then said that I could pick them up between 2 & 4 that Wednesday. When I got there, the doors were locked and there was a small dog at the door. I called and I was told that two employees were out sick (Michelle being one of them) and that they would be closed for the rest of the day and that he would call me the next morning. At 12 noon I called and was put on hold. Michelle (sick yesterday) came on the phone to say that I just needed to let her know what time I would be coming by. I told her I could come now and she paused... Well, they wont be back from the crematory until 2, so you can come between 2 & 4. I then responded ""I guess that means that it wasn't because there was an emergency that I couldn't pick him up yesterday, it was because you didn't have him there."" to which she responded ""well I wouldn't know that because I wasn't here."" to which I replied: ""well, if he isn't there now, the then he probably wasn't there yesterday."" and she said, ""well probably not."" Then I asked about his veteran honors for his funeral (which have to be requested through them) and she hadn't heard anything but she had called them on numerous occasions, one of which she stated was the day before, when she was supposedly out sick. I have been through the death of a loved one before and unfortunately my parents had planned this before hand, so I had no say. They show no concern for the family, no reverence for the dead, simply said they are just bad at what they do.