We had a TERRIBLE experience with Northeastern Tree Service. We called to request pruning of two trees and stump removal several months ago. Though they came to provide an estimate within a week of our initial phone call, it was nearly another month before a crew came to do the work. Our phone calls as we attempted to schedule the work went unreturned 4-5 times. When we finally connected and set up a date, we requested a phone call when the crew was en route so that my husband or I could leave work to be present. We were never called, and we returned home to find that in addition to the two trees we asked to have pruned, they had taken all but one of the limbs off of our lovely Eastern Redbud sapling, planted to commemorate my son's birth 3 years ago. It looked like the branches were accidentally damaged, then hacked off. And the stump out front was not removed. We called multiple times over the next week, and no manager returned our call until nearly two weeks later. When the manager finally came to inspect the damage, he agreed that the sapling had been damaged and that it probably wouldn't survive the winter. He offered to treat the open cuts and replace our tree with the same species and size, and said he would do it that week. Three weeks later, we're still waiting for him to make good on that promise... and still aren't getting our phone calls returned. This is one of the worst experiences I've ever had with a service provider!!
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