Our 2010 Suburban would not start and had no electric power. A volt meter reading indicated the battery had 12.6 volts and was fine. “Clint”, at Norman Frede said the charge would be $100 to have the vehicle towed to them, even though the distance was less than 10 miles. Considering I was attempting to give them my business, I was disappointed that they wanted to make money on the towing. I just think that shows little compassion and speaks of a greater love for money than for people. After getting the car towed there around 8 AM, I was contacted by Clint a few hours later and told the battery cable was bad and the main fuse had blown, and the cost for this extremely minor repair would be over $400!! While the battery cable was covered by my extended warranty, the fuse wasn’t, so my out of pocket expense of $260 was basically for a fuse replacement! \r
Then very late in the day, I was informed by Clint that we might not be able to pick up our car that day because MasterTech (my warranty provider) had not paid Norman Frede yet. This lead me to believe that the delay was due to the warranty company being non-responsive, so I called MasterTech and spoke to the same person who had dealt directly with Clint and I was informed that Clint had not even sent over the request for payment until 4:30 PM! Once it was received, MasterTech sent payment back at exactly 4:32!\r
I find it a bitter insult that for giving my business to Norman Frede, I was grossly over charged and put at risk of losing the use of my vehicle for another day. Clearly, Clint did not deal with me in good faith. Nor did he perform his job with the minimum acceptable level of professional due diligence. That experience is enough to ensure that Norman Frede will never see my business again. It’s also enough to ensure that I will share this story with my family, friends, co-workers, and neighbors, not out of spite, but to help prevent others from being taken advantage of as I was.