Despite the bad reviews I read, I decided to go to Norms' yesterday anyway with only the very best of intentions. Sadly, however, I discovered for myself first hand that the total lack of professionalism was similarly appalling. I was greeted by a nice enough woman, who I assume is his wife/partner (although she had the broken spirit of an abused animal). She pointed out the various types of foam, however when it came to the pricing - she was not allowed to speak. This is when Norm (stationed firmly behind the desk, and refusing to even look at you) chimed in and pulled a quote out of thin air. I made the fatal mistake of asking how the price was determined (i.e. by inch, weight). He said the price is whatever he says it is. \r
Anyway, $25 and 10 minutes later - I was handed the foam by Norm and told I was lucky he decided not to charge me for the off-cut, since he had the burden of pulling out a fresh roll of foam just for me.