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Norm's Foam & Fabric Ctr - Los Angeles, CA - Reviews page 1 - Judysbook

Norm's Foam & Fabric Ctr

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3304 Motor Ave
Los Angeles, CA 90034
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(310) 559-4323
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Reviews

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Best

I LOV E Norm and his store!. he made me replacemnt bedding foam for my vw hippie buses-3 of them. i love him and he looks a lot like ted danson of cheers. he shouldve been in ente...

Worst

Despite the bad reviews I read, I decided to go to Norms' yesterday anyway with only the very best of intentions. Sadly, however, I discovered for myself first hand that the total...

A LEGEND IN L. A. 2/11/2010

I LOV E Norm and his store!. he made me replacemnt bedding foam for my vw hippie buses-3 of them. i love him and he looks a lot like ted danson of cheers. he shouldve been in entertainment. hes great if you dont ask him too many dumb questions more

Expert Foam Craftsman 10/26/2009

I've been going to Normsfoam for so many years I've lost count. To those of you who complain about the customer service; you should only see the crap that he has to put up with on a daily basis from clueless people buying foam from China or Mexico and getting screwed on the internet. All of Norms' foam is made in the USA, out of top quality products. His attention to detail is unparalleled in the industry. If you need foam for something, Norms is the place to go. more

Disheartening Experience 7/11/2009

Despite the bad reviews I read, I decided to go to Norms' yesterday anyway with only the very best of intentions. Sadly, however, I discovered for myself first hand that the total lack of professionalism was similarly appalling. I was greeted by a nice enough woman, who I assume is his wife/partner (although she had the broken spirit of an abused animal). She pointed out the various types of foam, however when it came to the pricing - she was not allowed to speak. This is when Norm (stationed firmly behind the desk, and refusing to even look at you) chimed in and pulled a quote out of thin air. I made the fatal mistake of asking how the price was determined (i.e. by inch, weight). He said the price is whatever he says it is. \r Anyway, $25 and 10 minutes later - I was handed the foam by Norm and told I was lucky he decided not to charge me for the off-cut, since he had the burden of pulling out a fresh roll of foam just for me. more

Rude customer service 4/26/2009

I live nearby and bought foam for my outdoor patio to make cushions about 3 or 4 years ago and paid something like 20 bucks which was very reasonable. He wasn't very friendly though and ever since I never wanted to go back even though there were many occasions when I needed to go back for other projects but couldn't get myself to do it because I was dreading the bad service and humiliation. The other day I swallowed my pride and went back there for another project. He had a woman there working by his side dealing with the customers who was professional and courteous, but he was standing right next to us unfriendly as ever and he was only there to communicate the price, which was so outrageous that I felt insulted. And that, for only cutting the foam and nothing else. I could have bought a brand new couch for the price he gave me. Unlike him, I stayed courteous when I said no thank you and left. \r I know my friends? boyfriend likes to purchase foam from there and has no complaints but more

EXCELLENT ADVICE & PRODUCT 12/19/2008

I did business with Norm's Foam many years ago. I have scoliosis, upper and lower back. Recently, I had to have two MRI's done and knew my back wouldn't hold up. The advice of Norm's Foam was to get the best latex I could afford. Well, I couldn't afford it but got it anyway. I took it with me and I was able to have two MRI's done back to back. have another MRI scheduled for next week and will, of course, take my latex pad with me. Also, on their advice I am going to have a king sham converted to a encase my latex pad. My back is very happy and so am I. I highly recommend them. G more

Could be much better..... 9/10/2008

I can empathize with those that have found Norm rude and difficult....he's very moody and you need to almost work your way into his good graces...this is bizarre for a customer service business but the way he is. I"ve had him be rude to me on the phone several times when calling for info and saw a serious example when in his store once. He gives hit or miss advice,sometimes on target, other times not so much. On the plus side, he does really good work, and is usually faster than Diamond Foam and Fabric, but the same prices...if you're in a hurry and have the patience to deal with him, it's worth it. more

Reliable, honest and prompt.... great service 7/15/2008

I have gone here for years, and found that he advised me well on what type of foam to buy to meet my needs and not to push a higher price item. Work was impeccable.. and even faster than promised. The person who complained about not getting a quote on the phone should know that there are too many variables for them to do that and be firm it is accurate. I had all my sofa cushions redone and now the dining chairs.. it was MUCH cheaper than replacing these expensive pieces and worth the money to get it done right. more

Wonderful experience 7/11/2008

I had a great experience at Norm's. He was very friendly and helpful, I will definitely be back.They have a wide selection of foam and very good quality which is very hard to find. more

Terrific! 4/27/2008

I've been going to Norm's Foam for over 20 years. Dog beds, custom pillows, latex mattress, outdoor fabrics. Fast easy service. Don't know what could possibly have made the other person write a bad review, I've referred many friends & associates to him - all are happy. more

Beautiful Experience 3/13/2008

I think these people are top notch! This place is terrific.\r \r they spent a lot of time on my project and I will go back. Their work is very good.\r \r \r Jennifer more

sucks! 12/3/2007

Really Rude! Would not help over the phone when asking a question about certain products. He was very rude over the phone and this place really sucks. They smell and their service sucks. Why go there? If they want better business, they should be more helpful and nice to their customers. They just lost a customer! more

Editorial review from Insider Pages 11/23/2004

It's not a pretty store, but Norm's is a surprise. From replacement foam for a dog bed to gorgeous custom patio cushions using the latest outdoor fabric, they do everything foam related, and they do it extremely well. They did a simply gorgeous job on cushions for a patio set--top quality. more
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Additional information

  • Hours:

    Mon - Fri 9:30 am - 6:00 pm
  • Neighborhoods:

    Palms, West LA

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