I consider myself to be the ideal customer- when a sales person brings me out something, I usually end up buying it :) I was recently looking for a certain style of Mephisto shoe that is supposed to fit/feel amazing. After doing some research on the web, I discovered that Nordstrom had the exact pair I was looking for. I went into the store and to my dismay, they did not have my size. Considering I made the trek from Irvine to South Coast Plaza, I was not ready to leave the store empty handed. Well it appeared I had no choice- the sales person was very happy to let me know that they did not have my shoe size, nor did he offer to special order it, nor did he bring out alternative shoes I might like.
Feeling a little frustrated and determined to find the pair of shoes, I went directly to the Mephisto website and found out that a shoe store called Sole Comfort, in Newport Beach had the pair of shoes I was looking for. I called the store to confirm this, and 1 hour later, I was sitting in a beautiful boutique shoe store sipping complimentary coffee and munching on cookies. Not only did they have the exact shoe I was looking for, I walked out with 3 other pairs of shoes!
While Nordstrom is great for shopping and make-up, I feel that the personalized and intimate experience I had at Sole Comfort is unparalleled to the experience I had at Nordstrom.