I was an employee of the hospital and the problem came with boarding animals, especially for the holidays. I want to make it a point to state that I never saw any outright abuse of the animals, and the medical care was excellent. The problems were in the management of the non-medical side. For boarding of healthy animals there was a lot of overbooking, accepting more animals than there was kennel space available. In one case I was forced by the manager to board a large dog in a our small bathroom. The owner had specifically stated that this dog loved and needed open space and attention, and the family was going on vacation. She had no reason to think the dog would not be in a large run; the manager didn't tell her we didn't have one available. It broke my heart to keep her in a bathroom walkway much smaller than a run, alone, with no other dogs or a way to see out. The promise of holiday boarding fees meant that ""fully booked"" was a very porous concept. I hope that at this point pets are no longer put in any available space, and that the owner is given full knowledge of where the pet will board. If the owner had known this situation she would have had the manager's head on a tray; I'm sorry I never had the courage to tell the owner the truth. There are excellent full-time boarding facilities in the area for a competitive price.