I think Dr. Cynthia Nichols and all her staff are pet whispers. I just read a review on this site with someone mentioning the fees of an emergency situation and want to counter with our emergency situation to illustrate that there are some things one can not put a price on: Our GSD, Shadow unfortunately had a disease called Degenerative Myelopathy, which is a heart breaker to watch with a slow demise. Dr. Nichols is the only DVM we found who knew anything about this disease and we'd entrusted Shadow to her compassionate care. Then, Shadow went into a cluster of seizures: 7 in a 24 hour window. The staff at PVAH went beyond the call of duty in this crisis; not once did they do anything but follow my wishes, in short, they gave me the facts, gave me the options, yet did not "tell me what to do." Ultimately, my husband and I knew it was time to send Shadow to heaven. Overwhelmed, we braved the tearful moment and took Shadow in for the last time. It seemed the entire clinic stopped all activity when I told the receptionist we'd come to put Shadow to sleep. Never have I witnessed such compassion and professionalism. This is a clinic who knows what it means to love a dog. The way they all handled the situation is something that puts a good name on humanity, and for this, there is no price.