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New Alexan Day Spa - Seaford, NY - Reviews page 1 - Judysbook

New Alexan Day Spa

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3904 Merrick Rd
Seaford, NY 11783
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(516) 785-8755
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Beauty Salons

Related categories:

Personal Care

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New Alexan Day Spa - Seaford, NY
New Alexan Day Spa - Seaford, NY
New Alexan Day Spa - Seaford, NY
New Alexan Day Spa - Seaford, NY

Reviews

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Best

I went in for a massage with a gift card, The staff was very down to earth & really knew there stuff. I came out with beautiful haircolor & the best massage I have ever had! I co...

Worst

Today is my birthday. In the middle of last month, 1/2011, I called Alexan Day Spa, spoke with Juliet to book a spa treatment package for myself on my birthday, which is today, 2/...

Poor treatment and poor customer service 2/12/2011

Today is my birthday. In the middle of last month, 1/2011, I called Alexan Day Spa, spoke with Juliet to book a spa treatment package for myself on my birthday, which is today, 2/12/2011. \r Juliet confirmed twice the day and time, 2/12/2011 at 10:30am. She stated ""I will call you the night before to confirm this appointment"". I arrived at the spa today around 10:10am to find it dark and locked. I called the number and a male voice stated ""Julie will be in soon"". I stood outside their front door for over five minutes but I was absolutely freezing so I went back to my car. At 10:25am I received a voice mail from Alexan Day Spa (I guess they have caller ID and the female voice did not even identify herself). She stated in the voice mail she had no idea why I was there (what, am I trespassing now?) and I was not even in the book for that day!! I called her back and she denied again that I was not scheduled. No apologies, nothing. I was in tears as I told her it was my birthday, I had made this appointment last month to treat MYSELF today and I wanted to speak with a supervisor or owner. She told me she was the manager. She also informed me that they were booked for the day!!!! I told her this was unacceptable and poor treatment of a customer and I asked her for the owner's name because I now wanted to speak to him or her. She reacted surreptitiously and gave me the owner's first name only, but of course, the owner would not be available to speak. She also told me she would have him call me but of course, I know this is not going to happen either. In tears, I hung up the phone and drove out of the parking lot. Funny, I never even received that confirmation phone call last night.\r . more

Excellent! 2/1/2010

I went in for a massage with a gift card, The staff was very down to earth & really knew there stuff. I came out with beautiful haircolor & the best massage I have ever had! I couldnt have received better services in a Madison Ave salon. The service was warm& attentive, without being invasive. I will definately go back & tell allof my friends! Not to mention, Thank the giver of the gift certif. Thank you! Pros: Lovely staff,very well versed more
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Additional information

  • Hours:

    Mon - Wed, 10am - 8pm; Thu, 10am - 9pm; Sat, Sun, 10am - 6pm
  • Neighborhoods:

    Long Island City, Sea Cliff, Long Island

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