Staff here is very friendly but unfortunately I received the worst blonde highlight I have had since moving to LA a year ago. The entire time I was in the salon, every client (including staff) had jet black hair so that is probably their specialty. I have natural blonde hair and went it for a touch up of my dimmed roots in the front and brought in pictures of the color I wanted just in case there was confusion. Despite telling me she understood exactly what I wanted, my stylist used a technique I told her would not work on my hair (and shocker, it didn't - she had to re-do it) and gave me a yellow (!) highlight that was the most unnatural color I have ever seen. I immediately expressed my concern and the owner came over and started putting treatment on my hair. When I asked him what he was doing, he told me he was putting lowlights in my hair (w/o ever asking me what I wanted - I have never had lowlights in my life and didn't want them!!). This made the color even worse. Finally after 3+ hours, I had to leave. I came back in a second time to have the color corrected and the highlight completed since she missed a chunk at the peak of my forehead (!) during the first highlight attempt. The owner, once again, came over and told me it looked really great - he never bothered to ask me what I thought and it was my hair that had been so badly messed up. When I arrived home and looked at my hair in natural light, I noticed she had missed the same section entirely and the color was no better the second time around. Nothing was ever corrected and that front section was still a different color than the other highlight - could not believe the incompetence. Needless to say, will never go back. I had to go to another salon to have the color fixed and the front section highlighted. BLONDES BEWARE of this place!!
Sadly, being new to LA, I discovered this salon on Citysearch. When I went back and re-read the reviews it was clear that the same person wrote the 5 star reviews. It's sad that the salon feels the need to do this - the whole purpose of the review system is for customers to evaluate the salon honestly so potential customers can make an educated decision about where to go. I hope the salon better trains its colorists and stops writing their own reviews.
Pros: Poorly skilled blonde colorists
Cons: Friendly Staff, Pricing