I went to this store because the paper did not come in on time for our invitations on time. We were in a bind so, I called them and they said they had the paper so we asked then to hold it for us. When I got there to pick up the paper, the lady at the counter first said ""no refunds on this"". I said yes because the invitations had to get out right away. She then proceeded to ring up the paper for twice the manufacturer’s suggested retail price. I asked her why the price was so high and she said it was ""because it was on the shelf"". Now I can't believe she charges all of her customers double retail for in stock paper or she would not stay in business. So I am guessing she charged that price because she knew we were in a bind and needed the paper right away. So - it you absolutely have to have it right away, I would suggest going somewhere else, because this lady sees a predicament as nothing but $$ signs.