I have been a client at Natura for 2 years, when I'm not able to do it myself, since I myself am a tv stylist . I went in there a few days ago with hair all the way down my back. Long and gorgeous hair I've had for years!!!!!!!! I requested a guy that normally cut it, but he went back to London, sadly. The receptionist told me to get it cut by a guy that was sitting at the end station and ""that he's REALLY GOOD and to trust her""... He was a guy born and raised in Bklyn and smelled badly of cigarettes and coffee. I continued to sit there, even though I'm already having doubts and already feeling uncomfortable. Basically, I asked for a trim, to NOT cut the length, to make light layers to give it lift, and to NOT CUT THE V SHAPE OF MY HAIR IN THE BACK, because that's what made the length so long. He ended up cutting 5 inches off, cutting the V off, giving me bangs and completely ruined my hair! I was so devastated and unhappy I got up out of the chair mid haircut not even finished after seeing what he had done that I had to leave crying and hair in pont tail and still wet! Was an awful experience and all my hair is gone!
I WILL NEVER GO BACK TO THIS SALON EVER AGAIN, AND IF ANYONE ASKS ABOUT THIS PLACE I WILL DEFINITELY DETER THEM FROM IT :(