20 yr w/o a complaint. Writers of these reviews (couple from out of the country ) have 260 & gave them negative reviews! I believe they find pleasure doing so! We tried to take care of this fellow's watch (our tech was not in) but he left in a huff. I advised him to return it where he purchased the watch, he replied it was from the internet. It left in the same condition when it arrived. Easy to critisize someone from a computer, he would not do so in person. He was ""brave"" to call us names but, not while here. That's the kind of folks they are.