Ojjeh Dental

I must apologize. I wrote that Dr. Garcia and her laboratory gave no warranty for a broken partial when in fact, a 6 month warranty was provided. I chose a partial with plastic clasps around the teeth instead of chrome metal clasps because of the look. I was advised that the plastic clasps might be more fragile but I didn't want metal showing...would you? Anyway, the $60 fee was the lab expense for the repair...Dr. Garcia was willing to spend the time and materials to get my denture fixed for no added fee ...Thank you Dr. Garcia. In the 6 months that I have been wearing my partial, I've had no other problems to this point. I guess I was pretty upset about this yesterday but after thinking it over, the office seems to have behaved reasonably. more

I thought I had found a good dentist. Until today, I had a Unilateral Partial back in Dec 08. The clasp broke and I went back today to talk to Dr.garcia. She said I would have to pay out of pocket $60 so lab could fix it.So I said what about the $700 I paid in Dec? Naperbrook uses labs that give 6 mo warrany on their product that's it. After that you are on your own. I am furious. I am going straight to the BBB and local ADA because I feel like I was encouraged to buy into a product that was defective and not good. I hate when Dentists and dental offices scam and fleece their patients! Lack of professionalism and loyalty towards their patients is the #1 priority here at Naperbook, Naperville and Riverbend in Elgin, corporate office is ProDental Care in Arlingtone Heights. more

I went to Dr. Garcia once and will never go back. I was never seen by a hygienist. She spent about 20 min. cleaning when it should have been at least 50. She also seemed to lack experience as she messed up my husband's fillings twice. Needless to say, we have both switched. more

They overcharged me by $548.40 for a Crown. Now, the way they overcharged me is by entering different codes in there system not related to the crown, so I begin to call a few day’s later inquiring about every description on my statement and they said they will call me back, but they never did, so after 7 weeks they finally sent me a refund for $548.40. I will never go back to NAPERBROOK DENTISTRY AGAIN! more

Dr. Jackie Garcia is a wonderful person and dentist. She not only takes her time but she likes to get to know her patients. more

Good: Dr. Garcia takes her time.. more

It does not matter how many messages you leave pleading them to give you a call back with an answer to your question. They will just ignore it. I wanted to get a check-up (x-rays) before trying to get pregnant and I had to literally go there just to get an answer on when was my next check-up due and when I could get x-rays (and get covered by the insurance). more

I know, dentists have to make money too. However, I went in for a routine cleaning today, and the dental hygenist took xrays, then told me I had cavities (i've never had cavities before) and polished my teeth. Didn't clean them, polished them. The dentist came in and said Oh you need a deep cleaning. I've had this done before, a few years ago, and felt like it's what a regular cleaning was. They charged me $200 for 'antibiotic listerine' back then. This time, it was only 40$, but the added charge for a non-normal cleaning was $100.00. I feel if you have an HMO, the dentists try to get you to pay more so they make more, and this is how I felt today. I told the Dentist I did not have the money to pay for these services, and he jumped up and left the room without saying a word. He didn't even push the tray out of my way. I went in for a cleaning, and got nothing. Never again. I went back to work and switched to the PPO. And i'll get a 2nd opinion. more

I just got off the phone with the office manager (Karl) and we will never go back there. They overcharge, make mistakes when filing with your insurance and it is impossible to get them to correct it. The doctors are nice, so it is a shame that they employ incompetent staff. more

I feel very comfortable and confident in the staff here at Naperbrook Dentistry. I've always had good service and they always call to remind me about up coming appts. They have always been very accommodating to us, even in an emergency situation. The Dr's and Hygienists are great! All of my kids are comfortable here and that says a lot. I would totally recommend this office. more

I was a patient of Naperbrook Dentistry for 2.5 years. I had a good doctor but they gave me a new doctor without notifying me. Since I been there for two years I figure they had a good history of me and know how to handle my insurance. So the last time I went there they performed bitewing xrays. So I finished up my procedure. A month later they sent me a invoice for the xrays and that they weren't covered by insurance due to frequency (1 per year). I called and they said to call me back. They never called me back! I had to call them back a week later. Well, they said it was my responsibilty to know what my insurance coverage is. I told them that if I am on the dental chair and the dental assistance tell me to open my mouth, I will open my mouth. I am nervous as it is but now I have to think about my insurance as well? Shouldn't they know my insurance since I was there for 2.5 years? Well, they said they have hundreds of patients and they can't be held responsible for their insurance. I guess they will have one less. I cancelled all my remaining appointments with them. Stay away. more

I chose this office mostly for convenience-they were covered under my plan, and they were easy to get to. That being said, I have spent more there on my teeth than I have probably spent in my whole life. I will also echo the poor front office help-I have left numerous messages requesting a call back and have never gotten one. They had to cancel my recent appointment b/c the dentist "had a meeting", but then were unable to accomodate my work schedule so I could make a new one. I am still waiting to hear from them after 2 more calls to reschedule. I would strongly suggest getting a recommendation from friends or family if you are shopping a dentist right now. more

The doctors are good. The front staff is horrible. They are rude. Very Rude. This has happened consistently 3-4 times. Recently I found that I was overcharged by more than $ 100. Even though I am not sure, I believe they exchange personal information with other dental offices. I started getting flyers from other dentists after I started visiting them. more

This dentisty caters to both HMO & PPO patients so be prepared for a wait to get in. Also, if you are told that you need work done, it may be worth getting a second opinion. The facilities are newer, but the front desk staff on each occasion we have been there (have since switched), have been curt and do not hesitate to bad mouth dentists, the hours they work etc. The waiting area, while new, hasn't been tidy when we have been in, more