Although we have been a long time customer and admit the cookies are pretty good, we we're very diappointed (as I'm sure many more potential butyers were) to find the store closed on the final day that a CBS promo 1/2 off coupon we had purchased could be used. \r
I left a message and I rec'd call from merchant on 8/9 (when he returned from vacation and convienently day after the promo coupon expired) who was very offensive and beligerent stating that they were actaully closed the entire last week that coupon could be used.\r
This is very poor from not only a customer relations perspective, but also from a marketing persective which I'm sure is what the offer was intended for.\r
You lost another customer today, and in this economy, that's not a good thing!