Let me first tell you that for 20 years I have made a living writing customer service evaluation reports for hundreds of mystery shopping companies and clients - BUT THIS ONE IS COMPLETELY ELECTIVE and I am not being reimbursed or paid to write about my experiences described herein………..
After losing my “nail lady” prior to the season’s holiday festivities, I was looking for a new salon……..A friend told me about The Nail Forum so I stopped by the Porter Ranch location the evening before (Wed) and they were unable (unwilling?) to work me in. Even the next morning I called [Porter Ranch] and was put off until the weekend or even later for the 2 seemingly simple services I was requesting………….
So, I did some research online and was pleasantly surprised to find good reviews from the Valencia Crossroads site, after Googling *nail forum reviews* so I called for a same day appointment (Thurs) and was given a choice or two of available times that fit right into my plans for the day so I rushed on over to the salon to find the most energetic and welcoming staff ever !! (The receptionists are a bit younger and not quite as professional – they spend a lot of time on personal calls and such- but they DO make appointments)
I needed a pink/white back fill (remember they were neglected since late Nov) and JOHN was able to make them look as though he had just given me a brand new set. He was especially helpful in getting them back to the square shape I prefer. KUDOS !!
The whole place was a *buzz* of positive energy and the attendants were so polite – it seemed everyone was friends !! In fact, I met a girl that works at another [nearby] Nail Forum site who comes to Valencia Crossroads for her own services !! What does THAT say for THIS staff?
I was impressed that even though the general dialect is different, they were respectful enough to speak in English – even among themselves. I always found this to be so insulting and rude in surrounding competitor’s shops. MORE KUDOS !!
Next, as I sat in the next chair with MiMi for my hot stone therapy [deluxe] pedicure, I actually forgot for a moment or two where I was – it was SO DARN comforting and relaxing….(mask, exfoliation, callus attention and massage ….and more lotion …..and over an hour in length) MORE AND MORE KUDOS !!!
Then I overheard a gal [come in] rave about Amy and the wonderful job she did on her eyebrows – so I asked AMY to squeeze me in – she was very accommodating. After the eyebrow arching and some spontaneous facial hair waxing, I just HAD to talk her into a facial later on in the evening – and I did !! It was the best one I’ve had in several months…...at half the price of other salons. She was knowledgeable and patient and I feel she went above and beyond with 2 different masks – Dermalogica- suited for my specific needs. She’s a great esthetician and has hundreds of hours in acupressure massage therapy. GUESS WHO I WILL NOW GO TO FOR MASSAGES?!?!?!?
Last but not least, I forgot to mention the 5 min complimentary neck and back massage that is offered [if available] to those waiting for their service – I spent 15 minutes in his chair and it took months of stress from my neck in just this short amount of time !! MORE KUDOS !!
In all, [unexpectedly] I spent over 5 hours with this *happy* group and I WILL DEFINITELY RETURN TO THIS LOCATION and recommend to all family, friends and acquaintances.
Thanks so much to the efficient staff and the lucky owner [who is described as “friendly and fair” by the attendants]
Please, keep this successful team together in one place.
SEE YOU SOON !!!