Just visiting Naples and had pedicure and a new pink/white gel set put on. I was a little skeptical because I like my nails to look very natural. Anyways, had them done and left thinking the acrylics were a little to thick for me. Don't get me wrong, they looked beautiful and everyone else thought so. I am just a little picky. Needless to say, I went back the next day and they were so nice and accommodating and thinned them out. No charge! They were soooo nice and wanted me to be happy! Thanks Kim and staff for a great job! Would definitely recommend especially, Kim!!