My Secret Garden

Claim
marker

5500 Franklin Ave
Los Angeles, CA 90028

marker
(323) 469-1514
Incorrect info? Correct your listing
Main categories:

Florists

Related categories:

Retail Shopping

Photos
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
My Secret Garden - Los Angeles, CA
Reviews
( 7 )
( 1 )
( 0 )
( 0 )
( 4 )

Best

I don't know if it is because I treat my Girlfriend well... or I'm a bone head, but I do not buy flowers too often for my girlfriend. But it was our First year Anniversary, and I...

Worst

NO Stars for this business... forced to give her one star to post this review. This woman is the WORST, most argumentative owner of a shop ever! Went in with my friend to order f...

MAJOR DISAPPOINTMENT! 1/13/2009

NO Stars for this business... forced to give her one star to post this review. This woman is the WORST, most argumentative owner of a shop ever! Went in with my friend to order flowers for her wedding - not only was the owner RUDE and disputing the colors and types of flowers for the bouquet - they would not even deliver to the temple on the wedding day - she (shop owner) did a COMPLETELY DIFFERENT color palette - My friend ordered 2 different colors of hydranges in shades of light and dark purple/blue, 2 colors of peonies (wine & pale pink), 3 colors of roses pale pink, slightly darker pink and cream --- and what was in the bouquet? NO HYDRANGES... ORANGE/PEACH & HOT PINK & LAVENDER ROSES and HOT PINK Peonies and freaking berry & dill filler... and whoever ordered the tiny white accent orchids that looked awful... we didn't! Oh and the snap dragons.... NO ONE ordered snap dragons! Then we have the situation addressed with the owner and she argues and LIED! YES LADY you are a BIG NASTY LIAR and HORRIBLE to do business with and your taste and arranging is awful. DO NOT TRUST THIS WOMAN WITH YOUR BUSINESS YOU WILL NOT GET WHAT YOU PAY FOR OR ORDER BUT YOU WILL GET RIPPED-OFF AND BE DISAPPOINTED WITH THE SERVICE. STAY AWAY! Cons: doesn't listen, horrible customer service, liar more
Reply | Report abuse |

GREAT Custom Bouquets 10/27/2008

I don't know if it is because I treat my Girlfriend well... or I'm a bone head, but I do not buy flowers too often for my girlfriend. But it was our First year Anniversary, and I did my usual (not planning ahead) and stopped by this place I just happened to drive by. Pros: Great Custom Bouquets more
Reply | Report abuse |

Stunning, Beautiful, Gorgeous! (And GREAT, OUTSTANDING service!) 8/29/2008

I'm an ""almost"" local, having moved here from out of state many years ago. I buy flowers often, and have paid anywhere from a few dollars at the Wholesale Mart, to way, way too much at another florist. My wife is a fine artist and a total flower-head. All that said, we have NEVER seen floral work like this, at almost any price. And (bonus!) they've been able to deliver quickly, or at what would be almost impossible times! Pros: Remarkable creativity and VERY helpful! Cons: Sorry, there's only one place like this in L.A. (I wish they had more locations -- but it's worth the drive!) more
Reply | Report abuse |

Horrible, Arrogant, Rude 2/12/2008

Horrible customer service. The woman (owner?) is a total b*#ch. I had a cool idea for an arrangement and instead of just helping me out with it or at least offering cool alternatives, she made me feel like an idiot. When I asked about delivery I got nothing but excuses and a long-winded ""explanation"" about her drivers or something. Unprofessional, overpriced, and the selection isn't SO good that you need to endure the attitude. There are plenty of other options in a city this size. more
Reply | Report abuse |

Worst customer service EVER 2/12/2008

Instead of just making the arrangement the way I requested, I got an arrogant ear full of all the excuses and reasons why my idea was stupid. Blah, blah, blah. more
Reply | Report abuse |

I would use them again.. 1/30/2007

PART II - A couple of hours later the arrangement I ordered was delivered with profuse apologies. My wife said it looked GEORGOUS! Thank you Secret Garden. Pros: Nice to talk to on the phone. Cons: Got it right the second time. more
Reply | Report abuse |

Beautiful work every time! 2/22/2006

My fiancee and I are former NYers and have dealt with a lot of rude people in our time. The owner is a former NYer as well and what some people (in the other reviews) might think rude is simply a straight-forward business attitude. She has never been nothing but great to us, even recommending other flowers when the ones we wanted weren't ""fresh"" enough. She cares about the quality of her product. We are also getting married back in NY and she recommended some florists to us and said if we mention her name we might get a break in price. In addition, for every occasion, dinner parties, Valentine's day, my birthday etc., my fiancee and I buy flowers and arangements from My Secret Garden and they are always FABULOUS and commented on by guests. They do the most amazing presentation and we are always satisfied. Pros: exotic flowers, georgeous arangements more
Reply | Report abuse |

Would Not Shop There Again 1/2/2006

The owner has a bad attitude. She is curt and ""put out"" when answering a question or taking an order. This happened on two separate occasions. Because of the poor customer service, I would not shop there. more
Reply | Report abuse |

Great Florist 3/24/2005

Every time I go there, the staff are incredibly helpful in coming up with the right arrangements based on me telling them ""I need something pretty"". I've pruchased from them several and have never been disappointed. Pros: Friendly, Talented more
Reply | Report abuse |

hotel bel air 3/21/2004

We saw the most beautiful flowers at a wedding we went to last week at Hotel Bel Air. I have never seen so many flowers used at one event!!!! and the way they were arranged was to die for. Keep up the good work! jennifer Pros: full selection, great price, unusual flowers Cons: , will sell out more
Reply | Report abuse |

FUN FRIENDLY 3/15/2004

THE BIGGEST SELECTION OF FLOWERS ANYWHERE! THE OWNER WHOS FROM NYC IS USED TO A HIGH PACED ATMOSPHERE SO WHEN I CALL AT 2PM FOR DELIVERY SHE SAYS NO PROBLEM. AND HER DESIGNERS ARE ENTHUSIASTIC WE HAVE ORDERED MANY TIMES AND THEY ARE ALWAYS FRESH AND ALWAYS MADE TO THE CURRENT STYLES Pros: ALWAYS OPEN, GREAT SELECTION more
Reply | Report abuse |

rude and dishonest 11/5/2003

On Mother's day, these people sent flowers that were dead in 5 hours. When my mom took them back, there were rude to her, and said she need not come back any more. Don't worry. we won't. more
Reply | Report abuse |

BEST FLORIST EVER!!! 12/16/2002

This florist is the absolute best in town. Very creative, loads of personal service and the the most beautiful arrangements. The flowers always last and are uniquely presented. They can work in ANY budget and DELIVER. I used them for my wedding and had the most amazing flowers with the ultimate in personal service and attention. You can't go wrong!!! Pros: CREATIVITY, VALUE, SERVICE more
Reply | Report abuse |
< Previous 1 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
Additional information
  • Hours: Mon-Thurs, 9am - 7pm; Fri-Sat, 9am - 8pm; Sun, 10am - 6pm
  • Payments: Master Card, American Express, Discover, Visa
  • Neighborhoods: Central LA, Hollywood
badge