Good: Was referred by several satisfied friends. Murreys did a DIFFICULT antique bracelet repair other fine jewelers said was impossible. It took ONLY 3 days, came out perfect and cost LESS than the estimate.Entire staff knowledgable, polite, friendly and anxious to please. Thera are always 2 sides to every story. Read the MANY good reviews and check them out yoursel. HOORAY for Murreys. Bad: Store is always VERY busy, waiting time for help is sometimes longish. Improvements: hard to improve on what seems to be the only on site jewelry and watch repair in NYC.