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Mr. Green Carpet Care - New York, NY - Reviews page 1 - Judysbook

Mr. Green Carpet Care

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552 W. 43rd Street
New York, NY 10036
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(877) 444-6364
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Reviews

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Best

The rumors are true ? this company is great! I used Mr. Green Carpet Care for area rug cleaning. The whole process was simple and easy. Communication through email was a defi...

Worst

A young man showed up with a dirty small machine and one dirty metal brush. He asked me for towels to place on my wood floors and began ""cleaning"" my chairs. There was water and...

Editorial review from Citysearch 2/13/2013

\r * * * * *\r I wanted to say thanks again for doing such a great job cleaning my carpet and sofa last week. \r \r These guys were great and the carpet and sofa look fantastic!\r \r I will definitely be doing this every year.\r \r thanks! more

Mr. Green Carpet Care - Two Thumbs Up! 3/22/2012

The rumors are true ? this company is great! I used Mr. Green Carpet Care for area rug cleaning. The whole process was simple and easy. Communication through email was a definite plus, and the people are very friendly. The carpet looks and smells fresh and clean. I would definitely recommend their services to anyone looking for a carpet cleaning. more

Our sofa and carpets look great! 3/5/2012

I am thoroughly amazed at the job they did. Our sofa and carpets look great! Our dog was very sick and we had to wait for him to get better so the stains set on the carpets for more than a week! We emailed the details of what we needed having cleaned, and received a quote almost immediately. We were able to schedule an appointment to clean our sofa, area rugs and wall to wall carpet within a week. They showed up exactly on time and did a fantastic job and most importantly, they were very friendly with my dog. more

These guys are miracle workers! 2/23/2012

After trying to clean my wool rug with all sorts of cleaning products and endless you tube videos, my neighbor recommended I try this company. I was amazed at the outcome of my rug. After thinking I ruined the carpet, it came back looking beautiful! The technician was very friendly and helpful. I will definitely be using their services in the future! more

Excellent! 10/25/2010

We had this company come today and clean our carpets. The service was second to none! I found the guy very polite and helpful. An excellent service, I would definitely recommend you and use your service again. Thank's Malia more

THE WORST EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 9/26/2010

A young man showed up with a dirty small machine and one dirty metal brush. He asked me for towels to place on my wood floors and began ""cleaning"" my chairs. There was water and fluid strewn everywhere. After he finished two chairs, I asked him to please stop using the brush, as the two chairs he worked on now had several new tears on them. HE stated it is happening ""because they are old"". I explained that you do not use metal brushes on delicate fabric. He argued back . When I saw this was obviously a small time one man operation- I told him just get the stains out as best as he could without a metal brush- or ANY BRUSH. Again he insisted, went downstairs to his car and brought another brush. He asked me for another towel- as now the water and fluid had seeped through the wood- creating corroding of the floors. I had to place bags all over as it was seeping through everywhere. He then argued to take off the bags and give him more towels. By the time he was finished - 4 out of the 8 chairs had tears in the chairs, one had stuffing coming out of them. He then said he would clean the rest in the kitchen/ again flooding a new area. There was a flood in my dining area, as well as now in the kitchen. He kept on blowing the fuse in my apartment, and neighbors later reported it as well. No stains were removed. I was left with 8 chairs - 4 now unsuseable, the others now with NEW dirt from the antiquated machine he brought in. When I expressed my disbelief- this man became verbally combative and told me ""JUST DON't PAY ME"". He claimed in his five years of business -""never was he unable to take a stain out or caused tears"". He blamed it on that the chairs were too old and stained. When I wrote a letter explaining all this to the management aka ""RACHEL""- she explained the same as the worker- stating the chairs were too old with massive stains, further elaborating taking no responsibility for anything that occurred aside from using my towels. I would think one does not call an upholstery cleaning company for new chairs that are clean. When a customer asks to please stop using a metal brush and any other brush on delicate silk and cotton fabric several times- the worker should stop. I even asked to please just use a sponge- that i'd rather have stains than him to keep tearing my chairs. This worker was then asked to leave my home three times- he was being argumentative in a way that is abnormal for any worker in a customers home to respond. I was honestly scared as my husband was not home. Upon the companies response to refusal to take responsibility- stating I was lucky I did not pay- I conveyed via email, that I will need to report this to BBB as well as pursuing legal action for monies I am now liable for reimbursement of chairs and now ruined floors. This worker used my personal towels and then left a flood since the towels were not soaking up the mess he left. The fuse blowing 6 different times- neighbors came in and saw the floor now ruined. The management or rather one person running this ""Mr. Green Carpet"" known as ""RACHEL"" emailed again in response stating they will sue me for reporting what they have done and stating- I am causing slander and fraud. The companies erratic retaliatory responses only further evidence this is a very small mom and pop shop. This is a very sad, sick small time DIRTY ""OPERATION"". UNPROFESSIONAL AND DISGRACEFUL and honestly kind of scary that these people go into our homes. Stick to Sears and reputable companies certified by the BBB. more

My couch is good as new 9/23/2009

I thought my couch might be beyond repair, it was so dirty from months of my dog jumping up and rolling on it. However, the technician from Mr. Green made it good as new again. They use non-toxic cleaning products and charge a very fair price. The service was good and efficient and I can't thank them enough for how good my couch looks. Now I just have to keep my dog off of it.... Pros: Thorough work, good value more

Great Service, Great Price, Done Right 8/27/2009

Mr Green was the best choice we made for our cleaning needs. We really needed to have our carpets and upholstery cleaned and the service that we got was exceptional. The price was very reasonable as well. We always recommend Mr Green to our friends and family, they do great work. Pros: Eco Friendly and Healthy Cleaning Products more
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Additional information

  • Hours:

    Daily 7am - 9pm
  • Neighborhoods:

    Clinton, Midtown

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