I always give salons 3 chances. My first appointment was ok, thought they were a bit unprofessional and my hair was slightly funkier than I anticipated but she did a great job.
My second appointment, I specifically asked for no red in my hair. I know that my hair clings heavily to red so I asked for an ash brown. My hair of course turned out very red and she only said to me, ""its just the light in our salon, it sucks"". I said, ""its also a little dark"" she says, ""it will fade, but if it fades too much over the next week, come back and I'll touch it up for free"". Not only did I have to hear excuse after excuse for my dissatisfaction, they were moving stuff out as I was getting my hair done, their frustration obvious.
Here comes strike number three. Over the next week, everyone I came into contact with was curious over my new red hair. I called about refreshing my hair for that free touch up.... Yeah they moved, aka, got evicted, so they were having problems with the phone.... I left a message. They didn't return my call for 2 or 3 days. I called back after they left me a message apologizing, but.... the same thing happened.
I trust that my stylist is a wonderful colorist and that she would have fixed my color, however, with business management like that, I would prefer to go somewhere less stressful. Getting your hair done should not be a chore.