oh my GOSH!!! i was so impressed. the moment i enter i am immediately greeted buy one of the family members who work there. they were so dang nice. they walked out to my car with me and wrote down a description of what i was having a problem with and offered very insightful counsel. now i have to tell you, i was being helped by a girl and she was just so smart.(not that i didnt expect her to be, but smoked me in mechanics) i was presented with a price estimate and was allowed to put a cap on what it was worth to me before i would just buy a new one. not only were they extremely generous with their prices, they packed the service so full it was just worth it. well then... i was told it would be 3-4 weeks(possibly) for completion. ouch! but wait, then i was offered a loaner to get me through this trying time. secondly i asked about a part for my weedeater. her attention was not taken away from me the entire time i was there. she walked me up to the front counter, looked up the part i needed, went back and grabbed it then handed it to me and said ""no problem, we'll just put it on the bill with your mower."" finally when i returned to pick up my mower i was given a bill that was actually less than what i was told. appearantly the problem was a real quick and easy fix so they charged me only for what was needed. who does that? the owner, Ron( no way this guy is over 50 like he says) started my in front of me and offered some useful tips to avoid this in the future. then he bent down and helped me pick it up into the back of my car. wow!
Pros: they have people who work there that make you feel like a real person.